Delivery Terms & Conditions

1. Delivery Coverage

   • We deliver exclusively within the Klang Valley region.

   • For outstation deliveries, please contact us for special arrangements.

2. Delivery Timeframe

   • Standard delivery takes 3–7 working days after payment confirmation.

   • Delays may occur during peak seasons, public holidays, or due to unforeseen circumstances (e.g., weather, traffic).

3. Order Confirmation

   • Orders are processed once full payment is received.

   • A confirmation message will be sent via WhatsApp or email with delivery details.

4. Delivery Schedule

   • Deliveries are made from Saturday to Sunday excluding public holidays.

   • Delivery times are between 8 AM and 6 PM. Specific time requests by us for scheduling delivery.

5. Delivery Charges

   • Free delivery for orders above RM60.

   • A standard delivery fee of RM15 applies for orders below the minimum amount.

6. Failed Delivery Attempts

   • If the recipient is unavailable, we will attempt to contact you.

   • A second delivery attempt will incur additional charges.

   • If the delivery fails after two attempts, the order will be returned, and re-delivery will be charged accordingly.

7. Product Handling

   • Our products are perishable. Please ensure someone is available to receive and store them in the refrigerator immediately with temperatures 2-4 Celsius.

   • We are not responsible for spoilage due to delayed collection or improper storage after delivery.

8. Order Cancellation & Changes

   • Cancellations or changes must be made within 24 hours after placing the order.

   • Orders cannot be canceled once processed for delivery.

9. Damaged or Incorrect Items

   • Inspect your order upon delivery.

   • Report any issues (damaged, spoiled, or incorrect items) within 24 hours with photo and video evidence for review.

   • Replacements are subject to verification.

10. Liability

• We are not liable for delays caused by external factors beyond our control.

• Our responsibility ends once the products are delivered in good condition to the provided address.

11. Contact Us

• For delivery inquiries, contact us via WhatsApp at +6018-788 0183 or email team@goatsdairy.com.